Response Times Dashboard

See Navigating and Filtering Management Dashboards for clarification on how to customise the dashboard.

The Response Times dashboard is a generic management dashboard that allows you to quickly view response time statistics for your company from the past two years. The dashboard is interactive and updates based on the filters that you select.

Dashboard Overview

The five boxes across the top of the dashboard provide Average Days numbers for the estimates that fall within your selected filters.

Dashboard Overview

Received to Contacted

Represents the number of days between when the claim was received and when the claimant was contacted.

Received to Inspected

Represents the number of days from the day the claim was received to the day it was inspected.

Received to Returned

Represents the number of days from the day the claim was received to the day the claim was returned.

Received to Closed

Represents the number of days from the day the claim was received to the day the claim was closed.

Job Started to Job Completed

Represents the number of days from the day the job was started to the day the job was completed.

Select options in the Split By and Select Average Category menus to display response time data. The top bar chart displays the selected Average category by selected data set. The bottom line- graph displays the same data over the last two years.

Split By

Use the Split By menu to divide information by a variable. You can display information by

Data set

Desk Adjuster

Xactimate Assignee

Xactimate Estimator

Xactimate Instance

Select Average Category

Select an option from the Select Average Category to display information by

Drying Start to Drying Completed

First Return to Job Started

Inspected to First Return of Estimate

Job Started to Job Completed

Received to Closed

Received to Contacted

Received to Inspected

Received to Now

Received to Returned

Target Start to Target Completion

Target Start to Job Started

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