Assignment Queue

The Assignment Queue displays all of your unassigned and in-progress assignments on an interactive map. It allows you to filter the assignments displayed on the map and assign them to qualified adjusters and contractors. It also allows you to easily view workload information for all of your current assignees.

The images in this document are generic, and your company’s interface may vary.

Access Assignment Queue

Filter the queue

Map features

Assign assignments

Access Assignment Queue

Select Assignment Queue from the Assignments menu.

To view a full list of assignments, select Assignment Queue Search Results from the Assignments menu.

Filter the queue

The filters across the top of the map allow you to easily locate specific types of assignments. When you select an option from each of the filters, the map automatically updates to only display assignments that meet your criteria.

Insurer Group

Only display assignments from specific insurers.

Business Unit

Only display assignments associated with specified business units in your company.

Peril

Only display assignments with specified perils.

Date

Only display assignments that entered a specified status within a specified date range. After you click the menu, you can select date ranges with the date picker, or you can select one of the preset date ranges from the provided list. You can click Add Date Filter to filter by additional statuses and date ranges.

CAT Code

Only display assignments with a specific CAT code. Alternatively, you can select the CAT check box to only display assignments with CAT codes or the Non-CAT check box to only display assignments without CAT codes.

Assignment Type

Only display assignments with specified assignment types.

Job Type

Only display assignments with specified job types.

Appointment

Only display assignments with or without appointments scheduled.

Attention Needed

Only display assignments that are marked as Attention Needed.

Map features

The Assignment Queue map uses Google Maps to display the location of every assignment that is currently in progress (coloured shapes) or unassigned (red location markers).

Markers

See the list below the image to identify each of the markers used in the map.

A - This marker indicates the location of a single assignment. You can click the marker to select it, or you can hover over it to view the assignment's claim numberreference and peril.

B - This marker indicates multiple assignments at a location. You can click the marker to select all of the assignments, or you can hover over it to select individual assignments.

C - Blue circles represent clusters of assignments in an area. The number of assignments is displayed in the circle. Click the circle to zoom in and view the individual assignments and any additional clusters.
D - Coloured geometric shapes indicate assignments that are assigned and in progress. You can hover over it to view the assignee's current workload information.

Navigation tools

The tools in the bottom-right corner allow you quickly navigate the map.

You can click the magnifying glass button to quickly zoom in on a specified country or postcode.

You can click the plus and minus buttons to zoom in and out on the map. You can also use your mouse wheel or touch pad.

You can click the pegman button and drag it to a location on the map to view actual photo imagery of the location.

You can click the reset button to reset the map to its default zoomed-out view.

Selection tools

To select individual assignments, simply click their markers. The map also provides time-saving tools that allow you to select multiple assignments at once.

Select the hand tool at the top of the map to drag the visible area of the map in any direction.

Select the polygon tool at the top of the map to draw custom shapes around the markers you want to select.

Select the rectangle tool at the top of the map to draw rectangles around the markers you want to select.

Select the circle tool at the top of the map to draw a circle around the markers you want to select.

Click Select All at the bottom of the map to select all of the assignments on the map.

Click Select Visible at the bottom of the map to select all of the assignments in the visible area of the map.

Click Clear All at the bottom of the map to deselect all assignments.

Map Settings

The map settings button on the left side of the map allows you to change the appearance of the map. It also allows you to enable or disable the markers for local places and landmarks.

View assignee workload and capacity

The Assignment Queue allows you to quickly view the workload and capacity information for assignees.

To view information for all of the assignees with assignments in the visible area of the map, click the In Progress Assignees button on the left side of the map. This opens the In Progress Assignees drawer.

The coloured shapes next to each assignee are used to mark their assignments on the map.

You can click the sort icon at the top of the drawer to sort the assignee list by specified attributes.

Each assignee card lists the number of assignments the assignee has that are in the area, that are in progress, that are marked as contacted, and that are marked as inspected. You can click any of these numbers to view the assignments in Search.

You can click the check mark for each assignment to hide it on the map. You can also click the check mark at the top of the drawer to hide all in-progress assignments on the map.

You can also view assignee information when you hover over an in-progress assignment on the map. The info window that appears displays the same information as the In Progress Assignees drawer, but also includes a Capacity section that compares the assignee's current number of assignments to their specified maximum monthly and weekly capacities.

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